Shipping & Return Policy

 
SHIPPING

All orders are packed and shipped out of our Katy, Texas storehouse. All orders will receive FREE USPS First Class shipping. Your package will be shipped within twenty four (24) business hours. You will be emailed a confirmation that your order has shipped, along with the tracking number which you can check at the USPS website at www.usps.com. Orders placed after 12 p.m. CENTRAL TIME will be shipped the following business day. We ship orders Monday through Friday excluding holidays. Orders placed Saturday and Sunday will be shipped Monday. You may request expedited shipping for which you will be charged a shipping fee.

US SHIPPING COSTS PER ORDER:
FREE USPS First Class Shipping 3 to 7 business days
$12.95 for USPS Priority 2 - 3 business days

INTERNATIONAL ORDERS:
At this time we are only able to accommodate domestic orders in the United States.

RETURNS
First we’d like to thank you for choosing to shop from The Mother Baby Bond. We want you to be completely delighted with items you’ve purchased from our online boutique. In the event that you are unhappy with your purchase you may return the item(s) for a full refund, store credit or exchange for a different item.

• To make a return please complete the The Mother Baby Bond, TMBB Return Form included in your order • If you need an additional form please email info@themotherbabybond.com to receive a TMBB Return Form before sending your return • The TMBB Return Form must be included in your return package • Please fill out form completely • All returns must be postmarked within fifteen (15) days of your receipt of the ordered merchandise • Item(s) must be in original unused/unworn/unwashed condition with all tags still attached • Returns postmarked after fifteen (15) days of your receipt of the order will be subject to a 20% restocking fee • Or delivery may be refused and the merchandise returned to sender • Returns made after thirty (30) days of receipt will not be accepted • Returns must be sent via U.S. Postal Service, FedEx or UPS only • No refunds or store credit will be issued for merchandise returned in a used or damaged condition • Items damaged due to buyers’ use and/or negligence will not be accepted for refund • Shipping and handling charges are non refundable • Customer is responsible for return shipping costs • If you are entitled to a refund please allow 10 - 15 days for your refund to be credited back to your original method of payment • The Mother Baby Bond inspects all merchandise for defects and damage prior to shipment • However we do ask that our customers check the product upon its arrival to make sure it is free of defects • Items damaged due to buyers’ use and/or negligence will not be accepted for refund • There are no refunds on services, breast pump rentals, scale rentals, breastfeeding accessories or sale items
There are no refunds on services, breast pump rentals, scale rentals, breastfeeding accessories or sale items. 

PAYMENT OPTIONS
We accept all major credit cards including VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PAYPAL.

GIFT CERTIFICATES
A gift certificate can be purchased here and applied toward any services or items that we carry.

CHANGING OR CANCELLING ORDER
If your order is in the pending stage and hasn’t been shipped out email or call for assistance.